1. Acceptance of Terms
By downloading, installing, or using the Winch UAE mobile applications ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.
These Terms constitute a legally binding agreement between you and BAZ E-SERVICES ("we", "us", "our"), a company registered in the United Arab Emirates, operating under the brand name Winch UAE.
2. Service Description
Winch UAE is a technology platform that connects customers who need vehicle recovery (towing) services with independent recovery truck drivers. The App facilitates:
- Requesting vehicle recovery/towing services
- Real-time driver tracking and navigation
- Secure payment processing
- Communication between customers and drivers
Important: Winch UAE acts solely as an intermediary platform connecting customers with independent drivers. We do not own, operate, or maintain any recovery vehicles. The actual recovery service is provided by independent drivers who use the platform.
3. User Accounts
3.1 Registration
- You must provide a valid UAE phone number to create an account
- You are responsible for maintaining the security of your account
- You must provide accurate and truthful information
- One account per phone number is permitted
3.2 Driver Registration
Drivers must complete an additional registration process that includes:
- Submitting valid identification documents (National ID)
- Providing a valid UAE driving license
- Submitting vehicle registration/license
- Providing a valid work permit (where applicable)
- Passing admin review and approval
Driver accounts are subject to approval by our administration team. We reserve the right to approve, reject, or suspend any driver account at our sole discretion.
3.3 Account Termination
We reserve the right to suspend or terminate any account that:
- Violates these Terms of Service
- Provides false or fraudulent information
- Engages in unsafe or illegal behavior
- Receives repeated complaints from other users
4. Service and Pricing
4.1 Service Area
Winch UAE operates within the United Arab Emirates. Service availability may vary by location and time.
4.2 Pricing
- Prices are calculated based on distance and service type
- The estimated price is displayed to the customer before confirming a request
- Prices may include applicable VAT as per UAE regulations
- We reserve the right to modify pricing at any time
4.3 Service Types
- Normal Towing: Standard winch/hook recovery
- Flatbed Towing: Full flatbed truck recovery
- Tire Change: Roadside tire replacement assistance
- Battery Jump: Battery jump-start service
- Fuel Delivery: Emergency fuel delivery
- Key Lockout: Vehicle lockout assistance
5. Payment Terms
5.1 Payment Process
- Payment is required after the driver accepts the request and the service details are confirmed
- Payments are processed securely through Stripe
- Accepted payment methods include credit/debit cards and other methods supported by Stripe
- Cash payment may be available for certain services
5.2 Refund Policy
- Before driver acceptance: Customers may cancel a request at no charge before a driver accepts
- After payment: No refunds are issued except in cases where the issue is caused by the driver (e.g., failure to provide service, vehicle damage during towing). In such cases, a full refund will be issued
- Dispute resolution: Refund requests due to driver fault must be submitted to winchuae.support@gmail.com with supporting evidence
6. Liability and Disclaimers
6.1 Platform as Intermediary
Winch UAE is a technology platform that connects customers with independent drivers. We do not provide the actual recovery/towing service. The driver is solely responsible for the quality and safety of the service provided.
6.2 Driver Responsibility
The driver bears full responsibility for:
- Any damage to the customer's vehicle during towing or recovery
- Safe and proper handling of the vehicle
- Maintaining valid licenses, insurance, and vehicle registration
- Compliance with UAE traffic laws and regulations
- Personal safety and safety of third parties during service
6.3 Limitation of Liability
To the maximum extent permitted by UAE law:
- BAZ E-SERVICES shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the platform
- We do not guarantee uninterrupted or error-free service
- We are not responsible for delays caused by traffic, weather, or other external factors
- Our total liability shall not exceed the amount paid for the specific service in question
7. Driver Terms
7.1 Independent Contractor
Drivers using the Winch UAE platform are independent contractors, not employees of BAZ E-SERVICES. Drivers are responsible for their own taxes, insurance, and compliance with applicable laws.
7.2 Driver Obligations
- Maintain valid and up-to-date documents at all times
- Provide safe and professional service
- Respond promptly to accepted trip requests
- Keep the recovery vehicle in safe working condition
- Follow all UAE traffic laws and regulations
- Not engage in any discriminatory behavior
7.3 Document Updates
Drivers must update their documents (licenses, permits) upon renewal. Updated documents are subject to admin review, and the driver's account may be temporarily set to pending status during the review period.
7.4 Suspension
Driver accounts may be suspended or terminated for violations of these terms, customer complaints, expired documents, or at the discretion of the administration.
8. Customer Obligations
- Provide accurate pickup location and vehicle information
- Be present at the pickup location when the driver arrives
- Ensure the vehicle is accessible for recovery
- Treat drivers with respect and professionalism
- Complete payment promptly after service
- Report any issues or concerns through the proper channels
9. Prohibited Activities
Users of the platform shall not:
- Use the service for any illegal purpose
- Provide false or misleading information
- Harass, threaten, or abuse other users
- Attempt to manipulate pricing or the matching system
- Use the platform to transport illegal goods
- Reverse engineer or interfere with the platform's operation
- Create multiple accounts or share account credentials
10. Intellectual Property
The Winch UAE brand, logo, app design, and all related intellectual property are owned by BAZ E-SERVICES. Users may not copy, modify, distribute, or create derivative works from any part of the platform without prior written consent.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the App after changes are posted constitutes acceptance of the modified Terms.
12. Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising from or related to these Terms or the use of the platform shall be subject to the exclusive jurisdiction of the competent courts in the UAE.
Before initiating legal proceedings, parties agree to attempt to resolve disputes through good-faith negotiation and mediation.
13. Contact Us
For questions, concerns, or complaints about these Terms, please contact us: